The Product Support Manager is responsible for providing Leadership to the Pre-sales Support team and to ensure that order, market share, and profit goals are met for company product lines. In this role, the position provides leadership to the team to deliver consistent, reliable, and accurate in-depth technical, application, pricing, customer specification review, and complaint resolution support to the field organization (Manufacturers Representatives and Distributors) for all Commercial and Residential Products.

Essential Functions

  • Ensure a professional field and customer support environment, with measurements in place to track performance and improve the process.
  • Must have excellent product and technical knowledge as well as interpersonal skills to manage daily field support and drive long term share growth in identified markets.
  • Management of pricing strategies and systems, including delegation of specific pricing authority to assigned Marketing Engineers/ Specialists.

Please apply or contact Joey Haug at 405.410.6765 or joey@aceokc.com